Client Name
Bharat Mandapam (Pragati Maidan)
Location
New Delhi
Engagement Period
2025
Manpower Deployed
700+
Sector
Government & PSU
The Challenge
The organization needed to standardize all service and performance levels to ensure uniform quality across the board. They had to increase both employee and client satisfaction by improving core services. To modernize operations, they planned to implement technology for streamlining and automating various Facility Management (FM) functions. The company also seeked to adopt sustainable cleaning and disinfection solutions to meet environmental goals.
Services Delivered
- Integrated Facility Management
- Cleaning Services
- Technical Services
- Waste Management
- Pest Control Services
- Security Support
- VVIP Service Help Desk
Our Approach
Bluspring IFM implemented advanced technology modules, including task management and feedback management systems, to ensure seamless and transparent operations. The supply chain management function was strengthened through clear governance of procurement processes and continuous optimisation of implemented systems. Service quality and performance was enhanced through well-documented processes that established consistency and accountability across sites. Operational benchmarking and smart cleaning practices were utilised to promote sustainability while improving efficiency and productivity. On-site service delivery was refined through lean management techniques, enabling teams to work more effectively. Employee satisfaction was further boosted through a robust training programme designed to build capability, confidence, and long-term engagement.
Impact Delivered
100%
event uptime achieved during all summit days.
13.97%
procurement savings delivered.
24x7
support coverage.
15+
international pavilions efficiently managed.